Refund Policy

Last updated: January 2025

At my store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. Please review our refund and return policy below.

1. Return Eligibility

We accept returns within 30 days of delivery, provided the following conditions are met:

• The item is unused, unworn, and in its original condition.
• The item is in its original packaging with all tags attached.
• You have proof of purchase (order confirmation email or receipt).

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Items marked as final sale or clearance.
• Personalized or custom-made products.
• Gift cards.
• Items that have been used, washed, altered, or damaged by the customer.
• Intimate or hygiene-related products (for health and safety reasons).

3. How to Initiate a Return

1. Contact our customer support team through our Contact page with your order number and reason for return.
2. Our team will review your request and, if approved, provide you with return instructions and a return shipping address.
3. Pack the item securely in its original packaging and ship it back to us.
4. Please include your order number inside the package for faster processing.

4. Return Shipping Costs

• Defective or incorrect items: We will cover the return shipping cost and provide a prepaid shipping label.
• Change of mind: Return shipping costs are the responsibility of the customer.

5. Refund Processing

• Once we receive and inspect your returned item, we will send you an email confirming whether your refund has been approved or rejected.
• Approved refunds will be processed within 5–10 business days to your original payment method.
• Please note that it may take an additional few business days for the refund to appear on your bank or credit card statement, depending on your financial institution.

6. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our support team. Exchanges are subject to product availability. If the requested item is out of stock, we will process a refund instead.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account or credit card statement again.
2. Contact your bank or credit card company, as processing times may vary.
3. If you have completed these steps and still have not received your refund, please contact us.

9. Contact Us

For any questions regarding returns or refunds, please visit our Contact page.